By using our services, you agree to abide by the following Terms and Conditions. Please review this document carefully. These Terms & Conditions may change periodically, so we encourage you to check them before proceeding with any services. For questions, contact us at [email protected].
- Definitions
- Agreement: These Terms and Conditions of Business (T&Cs) governing our Services.
- Business Day: Any day other than a Saturday, Sunday, or public holiday in Western Australia.
- Intellectual Property: Proprietary creations, including inventions, trademarks, designs, brands, and applications.
- Price: The cost for services payable by the client to FUE Clinics, as stated in the relevant Quote.
- Client: An individual receiving services from FUE Clinics.
- Practitioner: The professional performing the procedure (e.g., Hair Restoration and/or PRP) at FUE Clinics.
- Surgery: Refers specifically to hair transplant surgery.
- Surgery Date: The scheduled day of the client’s hair restoration surgery with FUE Clinics.
- Treatment: Non-surgical services, such as PRP.
- Price and Payment of Surgery
- a) All prices are in Australian Dollars (AUD) and include GST. b) Service prices are detailed in a Quote provided by FUE Clinics via email, invoice, or similar document. c) Payments are made in two installments: – Deposit: A deposit of $2,500 is payable to secure your surgery date. – Balance: The remaining balance (Quote total minus $2,500) is due no later than 10 business days before the surgery date. d) Failure to pay the balance by the due date may result in a $1,500 non-refundable fee and may lead to rescheduling or cancellation of the surgery.
- Price and Payment of Treatment
- a) All prices are in Australian Dollars (AUD) and include GST. b) The cost of non-surgical treatments is provided in a Quote and is due in full before treatment. c) Clients must complete a health declaration prior to surgery. If medical conditions are disclosed that may impact the surgery or its outcomes, FUE Clinics reserves the right to request clearance from the client’s treating doctor before proceeding.
- Cancellation Policy
We understand that circumstances may change. Due to the nature of our services, the following cancellation terms apply:
- Cancellations Made 10 Days Before Scheduled Surgery: A non-refundable booking fee of $2,500 will be retained to cover administrative costs.
- Cancellations Less Than 48 Hours Before Scheduled Surgery: The full cost of the procedure will be retained. Exceptions may apply in the event of a verifiable emergency (such as a medical emergency) if documentation is provided.
- Privacy Policy
FUE Clinics is committed to safeguarding your personal information in compliance with Australian privacy laws. Our full Privacy Policy outlines the types of personal information we collect, how it is used, and how we protect your data. This includes information such as your name, contact details, and relevant medical history.
We collect and use this information to:
- Deliver our services and provide tailored treatment recommendations.
- Assess client suitability for treatments.
For details on our data protection measures, your rights, and how we manage your information, please refer to our Privacy Policy. This document is available upon request or can be found on our website.
- Intellectual Property
All information provided by FUE Clinics is protected by copyright and other intellectual property laws. Clients are granted access to materials solely for personal use and research. Reproduction, sharing, or commercial exploitation of FUE Clinics content is prohibited without written permission.
- FUE Clinics Guarantee
At FUE Clinics, we are committed to providing high-quality results and ensuring client satisfaction. Our FUE Clinics Guarantee covers the following conditions:
- Time Requirement: At least 12 months must pass since the initial procedure performed by FUE Clinics.
- Exclusive Provider: Clients must not undergo any additional hair restoration treatments outside FUE Clinics during this period.
- Post-Operative Care Compliance: All post-operative instructions and follow-up consultations at FUE Clinics must be followed and completed.
- Doctor Assessment: An FUE Clinics doctor will assess the results to determine if any corrective action is needed.
- Medical Suitability: Clients must be suitable for hair restoration, as determined by FUE Clinics’ physicians. Factors like undisclosed medical history, insufficient donor area, or severe skin conditions may affect eligibility.
FUE Clinics’ physicians reserve the right to make the final decision regarding medical eligibility for this guarantee.
Governing Law
These Terms & Conditions are governed by the laws of Western Australia. For questions or concerns, please contact us at [email protected].