Logo for FUE Clinics, hair transplant solutions. Text reads FUE Clinics, Hair Transplant Solutions. AUS in a black circle on the right.

Privacy Policy

1. Introduction

  1. FUE Clinics Australia is committed to protecting the privacy, confidentiality, and security of all personal information we collect and hold. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant AHPRA guidelines relating to the handling of patient health information.

By engaging our services, you agree to the collection and use of your information as outlined in this policy.

 

  1. Types of Information Collected
    We may collect and hold the following types of personal information:
  • Personal Details: Name, date of birth, address, phone number, email address
  • Medical Information: Relevant medical history, medications, scalp/hair assessments, and information required to safely plan and perform hair transplant procedures
  • Treatment Records: Clinical notes, pre- and post-operative information, and follow-up communications
  • Marketing Consent Information: Consent for use of clinical images for educational or promotional purposes (where explicitly provided)

We do not store credit card or direct payment details. Any payments are processed through secure third-party payment platforms.

  1. How We Collect Information
    We collect personal information through:
  • Online enquiry and booking forms
  • In-clinic intake forms
  • Telephone and email communications
  • Clinical consultations and treatment discussions
  • Digital patient management systems

 

  1. Purpose of Collection
    We collect and use personal information for the following purposes:
  • Assessing suitability for hair transplant procedures
  • Developing and managing individual treatment plans
  • Scheduling and coordinating appointments
  • Providing medical care, prescriptions, and post-operative support
  • Maintaining accurate clinical records
  • Communicating with you regarding your treatment
  • Administrative and legal compliance obligations

     

5. Disclosure of Personal Information
We may disclose your personal information only where necessary, including:

  • Healthcare providers or pharmacists involved in your treatment

  • Third-party service providers assisting with clinical or administrative processes

  • Government or regulatory bodies where required by law

 

5.1 Compassionate Release of Superannuation (Medical Procedures)
Where a client chooses to apply for early access to superannuation on compassionate grounds for a hair transplant procedure, we may share relevant personal, medical, and treatment information with a third-party facilitator, “Release My Super”,“Australia”] (RMS), strictly for the purpose of assisting with the application process.

By proceeding, you provide informed consent for:

  • Sharing of relevant medical and treatment information
  • Sharing of treatment quotes and supporting documentation
  • RMS acting as an intermediary to assist with submission to the Australian Taxation Office (ATO)

     

  1. Data Storage and Security

    We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

  • Digital Records: Stored securely in encrypted, password-protected clinical management systems with restricted access to authorised staff only
  • Physical Records: Stored in locked filing systems within the clinic

     

7. CCTV and Video Surveillance
For the purposes of protecting staff, patients, and clinic assets, FUE Clinics Australia may operate CCTV surveillance systems.

CCTV footage is used strictly for:

  • Security and theft prevention
  • Staff and patient safety
  • Incident review where required

Important conditions:

  • Footage is accessed only by authorised personnel

  • Footage is stored securely and retained only for a limited period unless required for investigation or legal purposes

  • Signage is displayed at clinic entry points to notify individuals of CCTV monitoring

 

  1. sData Retention and Destruction
    We retain personal and health records in accordance with Australian legal and professional requirements. Records are generally retained for a minimum of 7 years from the last patient contact, or longer where required by law. Records are securely destroyed or de-identified when no longer required.

     

  1. Compliance with Regulations
    You have the right to:
  • Request access to your personal information
  • Request correction of inaccurate or outdated information
  • Withdraw consent for marketing communications at any time

Requests must be made in writing to [email protected].

Identity verification may be required.

 

  1. Consent and Sensitive Information
    Health information is classified as sensitive information under the Privacy Act 1988 (Cth) and is collected solely for the purpose of providing safe and appropriate medical care.


    By engaging our services, you consent to the collection and use of your health information for treatment, clinical management, and associated administrative processes.

     

    11. Compliance
    FUE Clinics Australia complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable AHPRA guidelines in the handling of all personal and health information.

 

12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. The most current version will always be available upon request or via the clinic.


13. Contact Us
FUE Clinics Australia
G02/47 Stirling Hwy, Nedlands WA 6009
[email protected]
(08) 9930 2065