Google Rating
5.0
Based on 27 reviews
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Privacy Policy

FUE Clinics Australia
G02/47 Stirling Hwy, Nedlands WA 6009
[email protected]
0456 930 944

  1. Introduction

FUE Clinics Australia is committed to protecting the privacy and confidentiality of our clients’ personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information, and explains your rights in relation to that information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Health Practitioner Regulation Agency (AHPRA) guidelines.

  1. Types of Information Collected

We collect the following types of personal information to provide and enhance our services:

  • Personal Details: Name, Date of Birth, Address, Contact Information
  • Medical Information: Brief medical history relevant to hair transplant procedures, including any required medications and post-procedure care.
  • Marketing Consent: Image/marketing consent, if granted by the client.

Please note: We do not store any payment information. Payment processing and related data collection are handled exclusively by third-party providers.

  1. Purpose of Data Collection

We collect personal information for the following purposes:

  • Developing and personalizing treatment plans.
  • Managing appointment scheduling and follow-ups.
  • Administering procedure medications and post-procedure medications.
  • Providing customer service, including post-surgery check-ins.
  • Processing billing, as required.
  1. How Information is Collected

We collect information through the following methods:

  • Online Submission Forms: Directly submitted by the client on our website.
  • In-Person Forms: Paper forms filled out at our clinic.
  • Phone Calls: Information shared through client phone interactions, although this is rare.
  1. Sharing of Personal Information

We limit sharing of your information to the following:

  • Third-Party Payment Provider: If you opt to use a payment plan through My Health & Beauty, we share only the necessary personal information with them.
  • Pharmacies: We may share your information with pharmacies designated by you for prescription medication purposes.

We will never sell or disclose your information to any other third party without your consent, unless required by law.

  1. Data Storage and Security

We take the security of your personal information seriously and employ various measures to protect it:

  • Digital Records: Your information is stored securely on PowerDiary, a password-protected, access-controlled platform limited to priority personnel.
  • Physical Records: Paper records are securely stored in locked cabinets.
  1. Data Retention and Disposal

We retain personal and medical records in accordance with Australian regulatory requirements, which typically mandate retention for at least seven years from the last patient contact or until the patient turns 25, whichever is longer. Records are securely destroyed once the retention period has expired.

  1. Your Rights

As a patient, you have the following rights regarding your personal information:

  • Access: You may request access to your personal information held by us.
  • Correction: You may request corrections if you believe your information is inaccurate, incomplete, or out of date.
  • Withdrawal of Consent: You may withdraw consent for marketing purposes at any time.

Requests for access or corrections to your information should be made in writing to [email protected].

  1. Compliance with Regulations

Our data handling practices comply with the Australian Privacy Act 1988 (Cth) and AHPRA guidelines, ensuring that personal information is collected, stored, and disclosed responsibly and securely.

  1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically for the latest information on our privacy practices.

For more information or to request access to your data, please contact us at [email protected].

Google Rating
5.0
Based on 27 reviews
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